Shipping Policy

Processing time listed for each item refers to the time it takes to prepare, package, and ship your order. It does not include the time in transit once an order is shipped. Orders generally ship within 2 weeks of purchase. If you need your order shipped sooner, please indicate in the notes when purchasing your order.

IF YOUR EVENT IS WITHIN TWO WEEKS OF DATE OF PURCHASE, WE STRONGLY ENCOURAGE THAT YOU PAY FOR EXPEDITED SHIPPING. Even if shipped same day, there is no guarantee that USPS will deliver the product in time.

Most orders within the US take 3-5 days for delivery AFTER you receive your tracking information, while international orders can take 2-4 weeks or even longer depending on the receiving country. Please know that we CANNOT guarantee delivery dates on behalf of USPS, nor can we be held responsible for delays by USPS. Once an item leaves our hands, we have the same tracking information as you and cannot provide updates beyond what is listed on the USPS tracking website. Additionally, we will not provide cancellation or refunds because of delays by USPS.

If there is a problem with your order please notify within 48 hours of receipt.  You will be sent a return label. Once tracking begins on the returned item, the correct item can be shipped or you can repurchase the item and you will be refunded for the original once it is returned.

Please note international orders may be charged a tax or tariff upon entry to your country. We have no control over these charges and legally we must disclose the value of your item when we ship in the customs documentation. Additionally, we have no control over international orders once they leave the US. We recommend ordering very early to allow for transport and customs in your country. We require 90 days to pass before we take action regarding a replacement item, and we do not offer any type of refund on international orders. No exceptions.

We do not have a storefront and cannot offer pickups in person.

Items may ship separately.


Return Policy

Due to the handwritten quality of all our work, we do not offer refunds on any custom, handwritten orders. With hand lettering, it is common for there to be variances in the spacing, size and style of letters. Additionally, refunds will not be offered for minor errors in the context of the wording or spacing.

Calligraphy is an art and no two handwritten pieces can be identical. All sales are final.

If an item arrives incorrect or damaged, please contact us within 48 hours of receipt so that we can correct the situation. If we mistakenly sent you the wrong item, we sincerely apologize! Please let us know and we will send you a return label. Once tracking begins on the returned item, we can ship the correct item. Or if you prefer, you can repurchase the correct item, and we will refund the initial order once the incorrect item is received back at our office. Thank you for your patience and understanding!


Calligraphy Terms and Conditions

CALLIGRAPHY SERVICE & PRINTING TERMS

SCHEDULING
Please submit your calligraphy order as soon as possible in order to ensure availability in the calligraphy schedule.

PAYMENT
Payment is accepted upon order submission via Paypal/Credit Card. All payment is due prior to the start of writing due to the handwritten nature of our work.

LISTS
All lists must be submitted in the exact format the client would prefer them written so please thoroughly check your list. Lists should be written in MS Word format with 1 or 2 columns and numbered or in Excel format. Inner envelope names should be listed in a 2nd column to the right of the address. A sample of how names and addresses should be listed is below:

Formal Addresses:
Mr. and Mrs. John Smith or Mr. and Mrs. Smith
1234 Penny Lane Apartment 23
Annapolis, Maryland 21403

Informal Addresses:
John and Ann Smith or John and Ann
1234 Penny Lane Apartment 23
Annapolis, Maryland 21403

Improper Addressing:
Mr. and Mrs. John and Ann Smith or John and Ann Smith
1234 Penny Lane Apartment 23
Annapolis, Maryland 21403

*Lists received in the manner listed above as improper will be converted to the informal addressing style in order to acknowledge both the husband and wife’s first names. If you prefer to have Mr. and Mrs. as well as both first names of the married couple please specify that, and keep in mind there is an additional fee for extra words. You may submit lists with a mixture of formal and informal as well. Please do not hesitate to contact me if you have questions with regards to traditional envelope addressing etiquette.

ADDITIONAL ENVELOPES & MATERIALS
Errors are inevitable with handwritten work! Please be sure to include 15% additional envelopes with your order. Please include more if you are having a rush order. For orders of 100 or less envelopes a minimum of 15 additional envelopes are required to complete your order. This is an industry standard. A good rule of thumb is to just order an additional 25 envelopes with your order. The cost is typically nominal and that will ensure plenty of room for error. Failure to provide an adequate amount of additional envelopes may result in delays to your order. We do not count your envelopes in advance and rely on our clients to provide an adequate number of extra envelopes.

PLACE CARD LISTS
Place card lists should also be provided exactly as you prefer them to be written. These may be provided in MS Word or Excel spreadsheet. If including table names or numbers please separate the guest names by table number/name, not alphabetical. 

ABBREVIATIONS
Please ensure there are no spelling errors or abbreviations in the list. Bailey Smith Calligraphy is not responsible for spelling errors in the submitted list and cannot be responsible for improperly formatted lists.

TEXTURED MATERIALS
Additional charges may apply to textured, handmade, or dark colored envelopes as they are more difficult to write on – these also require a longer turn around time.

ADDITIONAL LINES
Often clients will format the list so that unmarried couples are both on the first line to avoid the additional line. This format is incorrect and more often than not, both names will not fit on the first line. We reserve the right to move any information down to the next line that we deem will not fit or will compromise the elegant appearance of the calligraphy at our discretion.

SHIPPING
All large shipments are sent via UPS or FEDEX in order to have up to date tracking information. Please let us know if you wish to upgrade to next or 2nd day air shipping methods. Bailey Smith Calligraphy is not responsible for errors made by USPS, FedEx or UPS. While we make every available effort to ship your order in a timely manner, sometimes shipping delays on account of the carrier are unavoidable.

DUE DATES
Please note that all work is done by hand and so there is no way to guarantee that orders will be completed on this date. I will make every attempt to have orders completed prior to the preferred date of completion and will notify you, the client, as soon as possible if the order is delayed. Please keep in mind our standard turnaround times (explained in the paragraph immediately below). Turnaround does not start until the list, envelopes, and payment information are received.

RUSH ORDERS
Our standard turnaround time during the peak season is 1 week/100 envelopes or 2 weeks for invitation suite design. A rush order is any order requiring completion in less time than the turnaround time quoted to you. Rush orders are not actually rushed, they are simply orders that are moved to the front of the queue of outstanding clients and for this reason there is typically 25% surcharge, which may be increased based on the length of rush turnaround required. Due to the fact that your order will be moved in front of several clients whom have already been in the schedule we do not offer refunds on rush charges.

EXTRA ENVELOPES & CORRECTIONS
We always keep several sets of extra materials after the order is completed. Please review your order within 48 hours of receiving it back to ensure that there are no corrections to be made. Please email a complete list of corrections including the name and addresses of the guest to Bailey Smith Calligraphy within 48 hours of receiving the order, specifying what errors were on account of the calligrapher. Later additions or corrections on account of client error will be billed directly to the client online via Paypal. Corrections are typically completed and mailed within 3-5 business days and are sent via USPS. Extra envelopes will be returned upon your request.

NATURAL VARIATION
All work is done by hand. There may be slight variations in color, size, style, centering, spacing, and margins through out the order. Ink colors may vary and may not match the printed script exactly. Bailey Smith Calligraphy will attempt to correct all problems without needing to use additional envelopes. Unless you have paid for centering, corrections to spacing will be made at the expense of the client.


Copyright

Bailey Smith Calligraphy retains all copyrights to our work. Customers/Clients are not permitted to reproduce our designs in any way for any purpose.

Trademarks and materials may not be used in connection with any product or service that is not Bailey Smith Calligraphy’s, in any manner that is likely to cause confusion among customers or the public, in any manner that disparages or discredits Bailey Smith Calligraphy or in any manner that may deprive Bailey Smith Calligraphy of the benefit of our work.


Social Media

Bailey Smith Calligraphy may post photos at its discretion of daily work on social media platforms. Client/guest personal information will not be shared & any items showing specific details {i.e. an actual save-the-date or invitation} will not be shared until after the event date.


Prices for items listed in shop include 6% Maryland State Tax.

Taxes and Fees